Frequently Asked Questions
Find answers to common questions about Zaynize payment collection platform
No Refund Policy
All payments to Zaynize are final and non-refundable. This includes subscription fees and transaction charges.
No API Services
Zaynize operates through web interfaces only. We do not provide API or webhook services.
Getting Started
What is Zaynize?
Zaynize is Pakistan's leading payment collection platform designed specifically for freelancers and entrepreneurs. We help you create custom checkout pages, collect payments, and manage your online business effortlessly.
How do I get started with Zaynize?
Getting started is simple! Sign up for a free account, create your first product or service, customize your checkout page, and start collecting payments immediately. No setup fees required.
Is there a free plan available?
Yes! Our Starter plan is completely free and includes basic features to help you get started. You can upgrade to Pro or Business plans as your business grows.
Payments & Pricing
What are your transaction fees?
Our fees are competitive: Starter Plan (3.5%-4.5% + 10% commission), Pro Plan (3.5%-4.5% + 5% commission), Business Plan (3.5%-4.5% + no commission). All plans include secure payment processing.
Do you offer refunds?
No, we have a strict no-refund policy. All payments made to Zaynize including subscription fees and transaction charges are final and non-refundable. Please review your purchase carefully before completing any transaction.
How long does it take to receive payments?
Payments are typically available for withdrawal within 24-48 hours after successful transaction completion. The exact timing may vary depending on your payment gateway and bank processing times.
What is the minimum withdrawal amount?
The minimum withdrawal amount is PKR 1,000. This helps reduce processing costs and ensures efficient fund transfers.
Features & Functionality
Do you provide API or webhook services?
No, Zaynize does not provide API or webhook services. Our platform operates entirely through web-based interfaces. All functionality is accessible through our user-friendly dashboard.
Can I customize my checkout pages?
You can fully customize your checkout pages with your branding, colors, logos, and product information. Create a professional checkout experience that matches your brand.
What types of products can I sell?
You can sell both digital and physical products, services, subscriptions, and more. However, we prohibit illegal products, adult content, gambling services, and other restricted items as outlined in our Terms of Service.
Do you support digital product delivery?
Yes! We offer automated digital product delivery. Once a customer completes their purchase, they'll automatically receive download links or access to their digital products.
Account & Security
Is my data secure with Zaynize?
Yes, we take security seriously. All transactions are processed through secure, encrypted connections. We partner with trusted payment gateways like PayFast to ensure your data and payments are protected.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time by contacting our support team. However, please note that no refunds will be provided for unused subscription time or services.
What happens if my account is terminated?
If your account is terminated for violating our Terms of Service, you'll lose access to the platform. Any pending payments will be processed according to our standard procedures, but no refunds will be provided.
Support & Contact
How can I contact support?
You can reach our support team via email at support@zaynize.click or call us at +92 300 1234567. We're here to help you succeed with your online business.
What are your support hours?
Our support team is available Monday to Friday, 9 AM to 6 PM PKT. We strive to respond to all inquiries within 24 hours during business days.
Do you provide training or tutorials?
Yes! We provide comprehensive guides and tutorials to help you make the most of our platform. Check our FAQ section and contact support for personalized assistance.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help you succeed.